House rules
at Silverton Guesthouse

1. Rooms are let on a nightly basis.
2. Check-in is from 16:00 and check-out is by 11:00 the following day.
3. If no length of stay is specified when a room is taken, the booking is treated as a one-night stay.
4. Payment for the stay is collected in advance on the day of arrival.

1. Guests may not transfer their room to another person, even if the period they have paid for has not ended.

2. Visitors who are not registered guests may visit a room between 07:00 and 22:00.
3. If an unregistered visitor remains in a guest’s room after 22:00, the guest is deemed to have agreed to that visitor being accommodated at the full rate applicable that day.
4. The guesthouse may refuse accommodation to a guest who seriously breached the house rules during a previous stay.

1. The guesthouse provides services in accordance with its standards. Please report any concerns about service quality to reception as soon as possible so that we can respond promptly.
2. The guesthouse is required to provide:
a) conditions allowing guests to relax freely and comfortably;
b) a safe stay, including the confidentiality of guest information;
c) professional and courteous service throughout the property;
d) necessary equipment repairs while the guest is absent, or in their presence only at their request;
e) reasonable efforts to minimise any inconvenience within the guesthouse’s capabilities.
2. Liability for loss of or damage to items brought into the room by a guest is governed by Articles 846–849 of the Polish Civil Code.
3. The guesthouse accepts no liability for damage to or loss of a guest’s car or other vehicle.

1. At the end of each stay, a member of reception checks the room in the guest’s presence for any damage.
2. Guests must notify reception of any damage in their room as soon as they become aware of it.
3. Guests are financially liable for damage to the property’s furnishings or technical equipment caused by themselves or their visitors, in accordance with Article 361 and Article 363 §1 and §2 of the Polish Civil Code.
4. Guests will be charged the repair costs for damage discovered after they have vacated the room.
5. If a guest triggers a fire alarm without justification, they will be charged the costs of the fire brigade and police response.
6. Parents and carers are financially liable for any damage caused by children.
7. A charge of PLN 50 applies for a lost or damaged key card.
8. Rooms are cleaned every third day. Bed linen is also changed during a seven-day stay.

1. Quiet hours in the rooms are from 22:00 to 07:00 the following day.
2. Guests and other users of the property must not disturb others. The guesthouse may discontinue services to anyone who breaches this rule.

1. If a booking is cancelled, the deposit of 30% of the total stay is forfeited in full. If cancellation is made at least two weeks before the booked arrival date, the deposit may be used towards another stay within two months.
2. 2. If a guest does not arrive on the first day of the booking, the remainder of the stay will be cancelled.
3. For an early departure, we refund 50% of the unused services, provided the room is vacated by 11:00.
4. If one of the people booked into a room does not arrive, a meal allowance is deducted as follows:  PLN 15 per day for a stay  with breakfast only, or PLN 35 per day for a stay with breakfast  and dinner. The remainder of the accommodation charge is unchanged.

The revised calculation must be confirmed by email.

1. Once an advance payment has been made, the stay cannot be shortened without charge.
2. The advance payment cannot be made using a Polish Tourist Voucher.

1. The following are prohibited:
a) entering the property in ski boots or taking skis into a room;
b) bringing animals onto the property;
c) smoking anywhere on the property;
d) for fire safety reasons, using immersion heaters, electric irons or similar appliances in rooms unless supplied as part of the room’s equipment.
2. A penalty of PLN 500 applies for breaching the ban on smoking or open flames.

The guest consents to the processing of their personal data for registration purposes and its inclusion in the guesthouse database in accordance with the Polish Personal Data Protection Act of 29 October 1997 (Journal of Laws No. 133 of 1997, item 883, as amended).
THESE HOUSE RULES WERE APPROVED BY THE OWNER AND STAFF OF THE GUESTHOUSE AND HAVE BEEN IN FORCE SINCE 1 DECEMBER 2011.